Terms and Conditions

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Acknowledgement

All products are intended for use by ages 12 and older. All first orders and re-orders will be promptly acknowledged in writing by fax or email by KND Promos Intl. Inc. (hereafter called “KND”). If customers do not receive order confirmation from KND, they must notify KND immediately, otherwise their order status will be inactive. It is also customer’s responsibility to inform KND in a timely fashion regarding any changes or discrepancies in the order details or specifications prior to approving the production proof and order confirmation letter.

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Order Acceptance

Orders must be complete when submitted to KND. The definition of complete is a hard-copy purchase order (PO) must be submitted. Customers can send a purchase order via email but KND cannot accept an email in place of the PO. The PO must contain ship-to address, full item description, and correct pricing. Vector art: jpg, gif, tiff or other non-vector art will not be accepted. Note: In the case of full-color process, an ultra-high resolution jpg can be accepted. The way to tell if art is vector is that it maintains crisp, clean lines when zoomed in or out. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files. Any order submitted with incorrect/missing purchase orders, art or preload data will not be accepted or processed and will not be considered a valid order. Pricing will not be held pending receipt of the PO, art or data; the current pricing at the time of processing will be applied.

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Product Color and Imprint Color

In order to better serve our customers and make color selection easier we have provided the Pantone Color Guide on our website. Please note that this is only an approximation of the color and should not be taken as an exact color match. If the color selected for the product or imprint must match exactly then an additional surcharge will be applied to the order. We always recommend our customers to consult with their account representative on critical issues such as exact color matching.